Careers
We bring different perspectives to the table, but we’re united by a love for purposeful work, thoughtful design, and real connection.
Operations Manager
We are seeking a highly driven Operations Manager to take ownership of day-to-day operations and execute the company’s growth strategy as we scale.
Role Overview
The Operations Manager will be responsible for leading and optimizing all operational aspects of the business. This role requires strong leadership, commercial awareness, operational discipline, and the ability to translate strategic plans into practical execution.
You will be the central coordination point between technicians, customer service advisors, suppliers, finance, and the business owners.
Key Responsibilities
Operational Leadership
Manage technicians, schedules, and daily dispatch operations.
Resolve operational issues and respond to real-time service challenges.
Coordinate with Customer Service Advisors to ensure balanced workloads and efficient routing.
Ensure adequate technician coverage to meet customer demand and growth targets.
Systems & Process Development
Create, implement, and continuously improve CRM and operational system.
Develop structured processes to increase efficiency, reduce waste, and standardize quality.
Establish a culture of continuous improvement and operational discipline.
Team Management & Culture
Lead by example with professionalism and ownership mentality.
Recruit, train, and manage technicians and administrative staff.
Build and maintain a high-performance, collaborative company culture.
Implement performance tracking and accountability systems.
Commercial & Financial Oversight
Supervise day-to-day cash position in coordination with the accountant.
Oversee payments, invoice approvals, and expense management.
Track revenue, efficiency, and customer satisfaction KPIs.
Drive performance against company revenue and margin targets.
Supplier & Fleet Management
Secure high-quality, cost-effective parts through strong supplier relationships.
Negotiate pricing and maintain supplier performance standards.
Manage the company vehicle fleet, including purchasing, disposal, servicing, and maintenance planning.
Customer Experience
Ensure customer satisfaction remains the highest priority.
Monitor reviews, feedback, and service quality standards.
Implement systems that improve transparency and trust with customers.
Strategic Execution
Execute the owner’s growth plans as the business scales.
Support expansion initiatives including new service lines and increased fleet capacity.
Prepare operational infrastructure for multi-vehicle scaling.
Requirements
High level of accountability and ownership mindset.
Excellent leadership, communication, coordination and people management skills.
Excellent problem-solving ability under pressure.
Proven experience in operations management, ideally within automotive, fleet, logistics, or field service businesses.
Commercially aware with experience managing budgets and KPIs.
Experience building or managing CRM systems and operational processes.
Preferred Experience
Experience in automotive workshop or mobile repair environments.
Familiarity with dispatch systems and field service management tools.
Experience scaling a small-to-medium sized business.
What Success Looks Like
Technicians are efficiently scheduled and fully utilized.
Revenue and efficiency targets are consistently achieved or exceeded.
Customer satisfaction ratings remain high and improve over time.
Systems are documented, structured, and scalable.
The company operates with strong financial discipline and predictable cash flow.
A positive, motivated team culture is clearly visible.
Compensation
Competitive salary of 12k to 15k per month based on experience, with performance-based incentives up to 6k aligned to revenue, efficiency, and customer satisfaction targets.
This role is ideal for someone who wants to take ownership, build systems, lead people, and scale a growing business in a high-opportunity market.
Mobile Automotive Technician
We are looking for skilled and motivated Mobile Automotive Technicians who take pride in their work, enjoy solving problems, and can deliver excellent service directly to customers.
Role Overview
The Mobile Automotive Technician is responsible for diagnosing, repairing, and servicing vehicles at customer locations across Dubai. This role requires strong technical knowledge, the ability to work independently, and a customer-focused mindset.
You will operate from a fully equipped service van and represent the FixMyRide brand in front of customers.
Key Responsibilities
Vehicle Diagnostics & Repair
Diagnose mechanical and electrical faults using professional diagnostic equipment.
Perform routine maintenance services including oil changes, filter replacements, and fluid checks.
Carry out repairs such as brake pad replacement, battery replacement, minor suspension work, and other common automotive repairs.
Perform vehicle inspections and pre-purchase inspections when required.
Accurately identify additional issues and recommend necessary repairs.
Mobile Service Operations
Travel to customer locations across Dubai to perform repairs and services.
Manage tools, equipment, and parts within the service vehicle.
Maintain a clean, organized, and well-equipped service van.
Ensure all work is completed safely and efficiently.
Customer Interaction
Communicate clearly with customers about vehicle issues and recommended repairs.
Provide professional and friendly service at all times.
Represent FixMyRide with professionalism and integrity.
Documentation & Reporting
Record completed work, parts used, and diagnostic findings in the company system.
Take photos and notes during inspections when required.
Follow company processes for job documentation and service reports.
Quality & Safety
Follow company standards for repair quality and safety procedures.
Ensure all repairs meet manufacturer and industry standards.
Maintain high levels of workmanship and attention to detail.
Requirements
Minimum 3–5 years experience as an automotive technician.
Strong diagnostic and mechanical repair skills.
Experience working on a wide range of vehicles (Japanese, Korean, European).
Ability to work independently in a mobile environment.
Good communication skills and professional customer interaction.
Valid UAE driving license.
Preferred Skills
Experience with automotive diagnostic scanners.
Experience performing mobile repairs or roadside assistance.
Ability to handle a variety of repairs including brakes, suspension, batteries, and AC systems.
Strong troubleshooting and problem-solving ability.
What Success Looks Like
Jobs are completed efficiently and correctly the first time.
Customers receive clear explanations and excellent service.
Vehicles are repaired safely and professionally.
Positive customer feedback and strong service ratings.
Compensation
Competitive salary of 5k to 7k per month based on experience, with generous performance-based incentives aligned to productivity, quality of work, and customer satisfaction.
This role is ideal for technicians who want to work in a dynamic, growing company where quality workmanship, professionalism, and customer service are highly valued.
Customer Service Advisor
We are looking for a Customer Service Advisor who can handle customer inquiries, schedule jobs, and ensure smooth coordination between customers and technicians.
Role Overview
The Customer Service Advisor is the first point of contact for customers and plays a critical role in delivering a professional and efficient service experience. The role involves handling customer inquiries, diagnosing service needs, booking appointments, and coordinating with technicians to ensure jobs are completed smoothly.
This role requires strong communication skills, organization, and the ability to solve problems quickly while maintaining excellent customer service.
Key Responsibilities
Customer Communication
Respond to customer inquiries via phone, WhatsApp, website, and social media.
Collect key information including vehicle make, model, year, and description of the issue.
Provide clear explanations of services, pricing, and available appointment times.
Maintain a professional, friendly, and helpful tone in all customer interactions.
Job Booking & Scheduling
Schedule service appointments and dispatch technicians efficiently.
Coordinate with the Operations Manager and technicians to balance workload and availability.
Ensure accurate booking information is recorded for every job.
Service Advising
Understand common automotive issues and recommend appropriate services.
Explain repair recommendations and pricing clearly to customers.
Follow up on quotes and convert inquiries into confirmed bookings.
Customer Experience
Ensure a smooth and positive experience from first contact to job completion.
Follow up with customers after service to confirm satisfaction.
Manage customer feedback, reviews, and complaints professionally.
Administrative Support
Maintain accurate customer records in the company CRM system.
Prepare service estimates and invoices when required.
Assist with general administrative tasks related to operations and customer management.
Requirements
Previous experience in customer service, service advising, or call center roles.
Strong communication skills in English (additional languages are a plus).
Excellent organizational and multitasking abilities.
Ability to remain calm and professional under pressure.
Comfortable using CRM systems, messaging platforms, and booking tools.
Preferred Experience
Experience in automotive service advising or workshop environments.
Familiarity with common vehicle maintenance and repair services.
Experience using dispatch or scheduling software.
What Success Looks Like
Customer inquiries are handled quickly and professionally.
High conversion rate from inquiries to confirmed bookings.
Efficient coordination between customers and technicians.
Strong customer satisfaction and positive reviews.
Accurate job scheduling with minimal operational issues.
Compensation
Competitive salary of 5k to 7k per month based on experience, with generous performance incentives tied to booking conversions, customer satisfaction, and operational efficiency.
This role is ideal for someone who enjoys interacting with customers, solving problems quickly, and playing a key role in delivering a seamless service experience.
Parts Procurement Advisor
We are looking for a highly organized and resourceful Parts Procurement Advisor to manage parts sourcing, supplier relationships, and inventory coordination.
Role Overview
The Parts Procurement Advisor is responsible for sourcing automotive parts required for daily repair operations. The role requires strong knowledge of the local parts market, the ability to locate parts quickly, negotiate competitive prices, and ensure technicians receive the correct components without delay.
You will work closely with technicians, customer service advisors, suppliers, and the operations manager to keep jobs running smoothly.
Key Responsibilities
Parts Sourcing & Procurement
Source automotive parts quickly and accurately based on technician requirements.
Identify the correct parts using VIN numbers, part numbers, and vehicle specifications.
Compare supplier options to secure the best combination of price, availability, and quality.
Ensure parts are delivered promptly to technicians or service locations.
Supplier Management
Build and maintain strong relationships with local automotive parts suppliers.
Negotiate pricing, discounts, and delivery terms.
Monitor supplier performance in terms of reliability, speed, and cost.
Identify new suppliers to improve cost efficiency and availability.
Inventory & Cost Control
Track commonly used parts and consumables.
Maintain a structured parts purchasing system to avoid overpaying or duplicate purchases.
Monitor parts pricing and recommend adjustments to company pricing matrices when necessary.
Ensure parts purchases align with company margin targets.
Operational Coordination
Work closely with technicians to understand repair requirements and parts specifications.
Coordinate with customer service advisors to support accurate quoting.
Ensure technicians receive the correct parts on time to avoid service delays.
Documentation & Reporting
Maintain accurate records of parts purchases and supplier invoices.
Track parts costs for jobs and ensure proper documentation in the company system.
Assist with reconciliation of supplier invoices with the accounting team.
Requirements
Previous experience in automotive parts procurement or parts advising.
Strong knowledge of automotive components and parts suppliers.
Ability to identify correct parts using vehicle information and catalog systems.
Strong negotiation and supplier management skills.
Excellent organizational and problem-solving abilities.
Preferred Experience
Experience working with automotive workshops or repair businesses.
Familiarity with parts catalog systems and supplier networks in the UAE.
Understanding of common vehicle brands in the Dubai market (Japanese, Korean, European).
What Success Looks Like
Technicians receive the correct parts quickly with minimal delays.
Parts are consistently sourced at competitive prices.
Strong relationships with reliable suppliers are established.
Parts costs are controlled while maintaining quality standards.
Repair jobs proceed efficiently without delays due to parts shortages.
Compensation
Competitive salary based on experience, with potential incentives tied to cost savings, supplier performance, and operational efficiency.
This role is ideal for someone who understands the automotive parts ecosystem, enjoys solving sourcing challenges quickly, and plays a key role in keeping repair operations running smoothly.